Our Program ........


Information and Communication Technology (ICT) has the capability to provide developing nations with an unprecedented opportunity to meet vital development goals and thus empower them to ‘leapfrog’ several stages of their development far more effectively than before. It is argued that those nations that succeed in harnessing the potential of ICT can look forward to greatly expanded economic growth, dramatically improved human welfare, and stronger forms of democratic governance, thus playing a specific role in furthering and enhancing sustainable development.

The pervasive potential impact of ICT emerges from being used as control technology, leading to innovations in products and processes in the manufacturing sectors and resources extraction industries. ICTs have become indispensable ingredients in all forms and processes of economic activity ranging from stock inventories, product and service information, marketing, manufacturing, and design. Quantitative assessment of the impact of ICT becomes difficult, as it is embedded and integrated in all industrial and service sectors. ICT directly influences human development through access to information, knowledge and enlarging choices. The long-term impact of ICT lies in its ability to directly expand human choices through increased access to information and knowledge. ICT breaks barriers to human development in at least three ways not possible before or with other forms of technology:

  • Breaking Barriers to Human Knowledge: The Internet and other ICT tools are increasingly becoming key delivery mechanisms for sections of the population that did not have access to educational infrastructure and content. ICTs are also being actively used in promoting life-long learning and continued education, reintegrating unemployed people into the workforce through re-education and retooling of skills.
  • Breaking Barriers to Participation: Internet and ICT based news and information groups have contributed to the creation of a far more vibrant public sphere. In many parts of the World, where the mass media have been and continue to be strictly controlled by governments, the Internet has offered a new medium of political mobilization and participation.
  • Breaking Barriers to Economic Opportunity: Since the ICT sector requires less initial investment than the more traditional sectors of industrial activity, it lowers the barriers to entry into the economy for people who could never break into the industrial sector; e.g., compare the cost of setting up a steel plant with setting up desktop publishing. ICT provides new and unprecedented opportunities to people who have proficiency in handling ICT tools and have an idea or service to sell. This was undoubtedly one of the underlying forces of the dot com boom.

 The development agenda of the state rests on four pillars

·          Adding value to the state’s natural resources- namely agricultural land, forests, and water resources, and diversifying into areas with growth potential, particularly service sector industries;

·          Creating world class infrastructure to support industrial growth

·          Improving the quality of life and environment in the state, particularly in the areas of education, health, livelihood opportunities, and essential amenities;

·          Developing competencies in people to enable them to contribute to the state’s socio-economic development and to their own well-being.

ICT offers government the opportunity to quickly change the way it functions so that citizens are provided with what they need speedily and conveniently. ICT provides the means to reach the masses with information and services in the fastest and most cost effective manner. For a densely populated state like U.P. with a large land area the rapid use of ICT is of greater urgency to enable it to raise the development level of the state as a whole.

E-governance is a way for governments to use the new technologies (ICT) to provide people with more convenient access to government information and services, to improve the quality of the services and to provide greater opportunities to participate in democratic institutions and processes.

The adoption of e-government innovation and strategic planning will have benefits for government in the delivery of more effective and efficient information and services to the citizens of Uttar Pradesh.

The e-Governance vision for the Uttar Pradesh could be summarised as follows;

"Using information and communication technology for empowering the masses through easier access to information, transforming government process for better service delivery and as a vehicle for economic development of the state by 2010."

The vision statement clearly articulates the key themes of the government’s future E-Government direction, which are:

·   Empowering the masses- The citizens should have ready access to the information on government processes and duties. This would make the government more accountable.

·   Better Service Delivery- The citizens should have easier access to services, flexibility in the choice of the channel, with similar level of quality and security.

·   Economic Development- The overall standard of the living of the citizens must improve and the state must become a favoured destination for the people and the businesses

The Government intends that all services which can be electronically delivered, should be. The strategy proposes that they should be accessible over the Internet and through mobile phones, and call centres as well as through citizen service centre. The mix for any service will be determined in relation to demand. Electronic service delivery does not do away with the need for the departmental service centres and this must be better supported. Access to information will be firmly established under the Right to Information legislation and government organisations will be more responsive to citizens’ views. The e-Governance service transformation growth follows a four phase approach;

Phase 1 — Web presence: The departments provide a website to deliver basic information to the public.

Phase 2 — Interaction: The departments extend the capability of their website so people who used to visit a government office now have online access to critical information, can download forms, and can contact the agency by email.

Phase 3 — Transaction: The departments add self-service applications to their websites so that people can complete entire transactions or processes online. The web begins to complement other service delivery channels, providing around the clock access independent of users’ geographic location. Increasingly, agencies develop services that involve different agency business delivery systems that are seamlessly integrated.

Phase 4 — Transformation-The delivery of government services and potentially the operation of government itself is redefined. Information, service delivery and government processes are integrated across traditional boundary lines.

The e-governance growth phase is not department specific but service specific. The various services offered by the department can be in any of the phases

The key factor is citizen expectations from e-government, which can be summarized as follows;

·         Easy and fast information access about the government and its services,

·         Flexibility in accessing the services of the government, with services available where and when demanded,

·         Responsiveness to feedback about the content and quality of services

The citizen should be able to get the services from the government in an integrated manner. For eg., at the child birth, the citizen has to interact with the Hospital, Local body for the birth certificate. There should be a mechanism for the different agencies to share the information and the citizen should not be made to run from one agency to the other.

One of the key elements of the e-governance strategy is to implement the e-governance services in a phased manner.  It is essential that during the implementation of the e-governance roadmap, the stakeholders must be able to see key and tangible benefits. Hence, the Implementation priority analysis is done on the basis of the benefits to the citizens and the government.  Based on the feasibility and complexity involved in the delivery of the services it is further proposed that the services will be implemented in three waves.

Wave 1- Raise visibility: This wave of services aims to quickly raise the visibility and image of the GoUP as an E-Government organization by establishing a professional and effective web presence.

Wave 2: Build critical transaction services. In this phase, it is essential that the government takes up the services, which will offer some transaction to the critical services. The citizens shall be able to interact with the government departments. In this wave, the services implemented as wave 1 can graduate in phase II/phase of the e-government transformation.

Wave 3: ‘Sustain Value: In this wave, the government will add more and more useful services to the transaction phase, which will help sustain the value delivered to the citizens.

The Government of Uttar Pradesh has already declared its IT Policy 2004 and the e-Governance agenda is further elaborated above. The next step envisaged towards achieving goal of the better service delivery through e-Governance is Capacity Building. M/s Pricewaterhouse Coopers (PwC) was engaged for developing the e-Governance roadmap (an intensive study of 17 departments and an extensive questionnaire based study of 38 departments - list at Annexure-I). The study focuses on the core citizen centric services offered by the critical departments will form the e-Governance backbone. 

The scope of work for the assignment was structured across two key areas relating to:

1.       Design of e-Governance roadmap for the state of Uttar Pradesh that includes:

§         Preparing a blueprint for the state of Uttar Pradesh that documents the overall strategy and action plan for development of e-Governance in the State

§         Plan for implementing the recommended e-Governance Roadmap.

2.       Design of e-Governance roadmap for the identified departments of the state

While, the primary objective of the roadmap is to align the state government plan for e-Governance in line with the national strategy, there are multiple objectives for preparation of the roadmap including:

·   Quantify the hardware and skill-set/training needs of the departments

·   Clearly articulate the vision of success for e-Governance for the state of Uttar Pradesh

·   Develop a shared vision of e-Governance across all departments in the state

·   Bring citizen focus in the e-Governance

·   Identify the citizen oriented services that need to be taken on a prioritized basis in the first phase of e-governance initiatives.

·   Promote a common approach to project development and implementation, including standards for e-Governance projects

·   Clearly define the roles and responsibilities amongst different stakeholders

The approach being followed for developing the e-Governance roadmap report is as follows:

·   Comprehensive understanding of the state developed by reading the state development report and secondary research reports

·   Derive the e-Governance vision, mission, strategic objectives for the state from the vision of the state

·   Detailed interactions with the key officials in the  departments for:

o  Understanding the vision and objectives of the department

o  Key services provided by the department to citizens, businesses or other government departments

o e-Readiness assessment of the departments covering current and planned e-Governance initiatives, detailed IT infrastructure assessment of the department

This study formed the basis of the State e-Governance roadmap plan which shall form the blue print for further funding for the IT sector through NeGP and State resources.

 The State Mission Mode Projects (MMPs) identified in NeGP on the basis of high citizen / business interface are;


• Land Records

• Property Registration

• Transport

• Agriculture

• Municipalities

• Gram Panchayats

• Commercial Taxes


• Police

• Employment Exchange


• Civil Supplies

 The State Government has initially prioritized certain departments for e-Governance roadmap. In First phase following mission mode projects have been selected by the State under NeGP

  • Secretariat Administration  Department (SAD)
  • Revenue
  • Rural Development
  • Panchayat Raj
  • Agriculture
  • Medical & Health
  • Trade Tax
  • Department of Tax & Registration
  • Transport
  • Urban Development
  • Housing
  • Labour
  • Department of Social Welfare
  • Department of Women and Child development
  • Department of Milk Development
  • Department of Small Scale Industries
  • Department of Basic Education
  • Department of Secondary Education
  • Department of Finance  and Treasuries

The e-Governance Roadmap study has highlighted the major areas in which capacity gaps exist in the State. The first capacity gap that needs to be addressed is the strengthening of the State Information Technology Department.

This Capacity Building proposal for the State under NeGP has been developed on the basis of the data generated in the e-Governance Roadmap study. Based upon documented case studies and experience in dealing with previous e-Governance initiatives, Government  of  Uttar  has  identified  some  challenges  that  have  been specifically been addressed through this capacity building roadmap. These include:

  • Geographical spread of the State leading to cost and logistic problems in addressing a large number of functionaries
  • Lack  of  correct  information  on  the Training requirements  to  support  the  State e-Governance mission
  • Lack of personnel with appropriate background, aptitude and willingness at departmental level
  • Inadequate skill sets of personnel already deployed
  • Lack of appropriate institutional framework to handle the capacity building
  • Lack of experience to fill the gap through sourcing from private sector
  • Inadequate expertise and skills within the State training institutions to lead training programs at the policy maker level.
  • Lack of thrust on institutional capacity building in the domain of e-Governance
  • Lack of continuity of key functionaries like Chief Information Technology Officers
  • Lack of supporting manpower with requisite domain expertise
  • Need for monitoring and audit of e-Governance projects in various
  •  fields such as control,  security, integrity and compliance with compatibility to international  standards

Role of Centre for e-Governance

The e-Governance Roadmap study has highlighted the major areas in which capacity gaps exist in the State. The first capacity gap that needs to be addressed is the strengthening of the State Information Technology Department. As envisioned under the NeGP, it is proposed to set up a Centre for e-Governance which will cater to the following activities;

  • Shall support various State Training Institutes to enhance the quality of their training modules
  • Shall provide training to master trainers of various institutes
  • To provide support to various departments in their e-Governance initiatives by
  • Advocacy across the department  - coordination and guidelines for action plan and budgets
  • to examine the departmental proposals if asked.